Knowledge Management Implementation in a Consultancy Firm
نویسندگان
چکیده
KM has become an important strategy for improving organisational competitiveness and performance. Organisations can certainly benefit from the lessons learnt and insights gained from those that have adopted it. This chapter presents the results of a case study conducted in a consultancy firm, and the major aim is to identify how KM has been developed and implemented. Specifically, the elements investigated in the case study include the following KM aspects: strategies and activities, leadership and coordination, systems and tools, training, culture and motivation, outcomes and measurement, and implementation approach. Hopefully, the information extracted from this study will be beneficial to other organisations that are embarking on the KM journey.
منابع مشابه
A Knowledge Management Perspective an a Corporate Portal Implementation: A Case Study of a Global IT-Management Consultancy Firm
This paper investigates the decisions and factors affecting the implementation of a corporate portal to support knowledge management processes in a global IT-Management consultancy firm. Employing a conceptual framework based on Activity Theory, this study offers some new insights into the implementation of a portal with due consideration of the case organisation’s global operational context wh...
متن کاملUnderstanding Knowledge Management Software-Organisation Misalignments from an Institutional Perspective: a Case Study of a Global IT-Management Consultancy Firm
Inspired by the proposition that “Enterprise IS configurations chosen by the organisations will encode institutionalised principles into these systems” (Gosain, 2004, p. 169), this study seeks to draw attention to potential sources of misalignment between knowledge management (KM) software and the implementing organisation from an institutional theory perspective. Using a case of a global consu...
متن کاملBrokers on cost management make use of knowledge based practices and ontology based tools
The purpose of this paper is to demonstrate how consultancy firms on cost management often play the crucial role of brokers among organizations (buyers and suppliers). The analysis has been carried on within an Italian consulting company, and has been aimed at understanding: (i) how consultants on reduction costs manage their knowledge in order to produce effective value from their activities; ...
متن کاملAn Untapped Resource: Patient and Public Involvement in Implementation; Comment on “Knowledge Mobilization in Healthcare Organizations: A View From the Resource-Based View of the Firm”
This commentary considers the potential role of patient and public involvement in implementation. Developing an analytical thread from the resource-based view of the Firm, we argue that this involvement may create unique resources that have the capacity to enhance the impact of implementation activity for healthcare organisations.
متن کاملNecessary but Not Sufficient…; Comment on “Knowledge Mobilization in Healthcare Organizations: A View From the Resource-Based View of the Firm”
The challenge of mobilizing knowledge to improve patient care, population health and ensure effective use of resources is an enduring one in healthcare systems across the world. This commentary reflects on an earlier paper by Ferlie and colleagues that proposes the resource-based view (RBV) of the firm as a useful theoretical lens through which to study knowledge mobilization in healthcare. Spe...
متن کامل